Quite simply raisex.io allows you to trade assets of your company for Crypto Currency.
The platform facilitates the circulation of crypto currencies through crypto-based instruments, and determination of their market prices. Our platform maintains a high level of professionalism a security for your personal data.
To request a withdrawal, it must be verified.
Do the KYC procedure with a passport or idendity card, proof address or
bank statment, and selfie with passport.
Without the approved verification it is not possible to request the withdrawal.
This procedure is to eliminate fraud, multi accounts and the truthfulness
of our users
The verification is controlled by another company and not by raisers. To check if all documents are authentic.
Users will not be accepted.
***Documents and selfies by Moms / grandmothers / and not real users. (My grandmother does not do crypto trading)
Our system checks the authenticity of users also via the mobile number.
***Do not send proofs of address that are not in your name.
***Do not open tickets for KYC approval, they will not be considered.
This verification system has been inserted to avoid fraud and multi user accounts. The checks are carried out by a body set up to check the documents. Therefore do not send emails or anything else because Raisex has no control. If you are a real user you have no problem, just send the required documents below and no one else different.
KYC Requirement :
- Passport or identity card
- Proof of address (Bank statemenet or utility bills)
- Selfie with passport and a written sheet of "Raisex" and the date of the day
The reasons for the waste can be the following:
*** Never having made deposits, and taking advantage only of aidrop.
*** You can not withdraw a coin if it is the purchase funds are coming from airdrop. It is against the economy of all users and owner coins who have offered their own money to increase the community
*** The team verified errors on orders in progress, and the balance value was erroneously credited. This process will review and correct the balance of your wallet.
Before you create ticket for our Technical Support, please, make sure that your deposit exists in the explorer and has the required number of confirmations.
Sometimes deposits are with delay.
The ticket for our Technical Support Team is required ONLY when the deposit did not appear in the system for more than 3-4 hours.
Depending on the overload of the network the deposit process may take approximately 30-60 minutes.
To make a deposit you should login to your personal account using your registration data.
- Wallet menu
- Generate address
In case you did not receive the withdrawal confirmation to your email box, please, be so kind to check your spam box first. Occasionally, it requires some time to receive an email, so, please, be patient and wait a little bit.
- The fee for all token ERC20 is in ETH (fee 0.007 ETH)
- Generate Ethereum Wallet
- Deposit funds Ethereum
- Request withdrawal ERC20
We don't required cost for list coin in BTC pair only
Our requirement :
- Coin or token need to have minimum volume for days of 300$ or we delist in 1 months
- Need to retweet and follow our Twitter page
- The listing is under our discretion Listing time 1 week
Always generate the wallet first before trading with this pair. Without wallet generated the funds are phantom, and if generated later, they can disappear. The advice is to generate before trading
Go in trade page pair and under you finds pending order, here can you cancel it
Any request to list is not provided for the refund. The rule is also written in our policy. If the content team for technical problems encountered with your distro will not reimburse for the time taken. For more info write to firstname.lastname@example.org
- Not use wallet for mining payment
- For cryptonote use payment id correctly
OTHERWISE THEY COULD BE LOST
All the tickets that are generated, normally are because:
- Users who do not wait for the deposit
- Users who do not read the faq where the various resolutions are written
- Users who do not want to pay the withdrawal fees
- Users who do not complete the tickets with all the necessary information
- Users who think they are the only subscribers to the platform, without detailing the problem
- Users who request to approve KYC verification (this process is control under other company and not Raisex)
All these tickets are not taken into consideration
If you lose the tfa code or the mobile phone, at the moment the system does not provide a recovery.
Later we will provide
For all cryptonote and cryptonight algo:
The withdrawal requests must be correctly performed with the correct payment id. in its correct format, otherwise they are deleted
The Raisex team reserves the right to approve the withdrawals after a check. Each withdrawal is tracked, from the deposit, from the trading to check if there is a possible fraud. The approval time can vary from 5 minutes to 24 hours. Therefore do not waste time opening tickets
The Raisex team reserves the right to decide at any time to suspend a blockchain or token if it is not profitable for our exchange, without giving any explanation